ServiceDesk

ServiceDesk is a full-featured service management platform that enables IT professionals with incident and service workflow management enabling the highest level of client service.  The platform can be used stand-alone or fully integrated with SystemWatch allowing problems and alerts to be forwarded to you or your support team for investigation and resolution.  Business owners, IT directors, technical staff and end users can remain informed about the progress of requests or performance of their support team, securely, using any Web browser.